TCC Reviews | Auctionninja.com

TCC

Thank you, Pam! Hope you are enjoying the beautiful items you won at our auction. We appreciate you taking the time to leave feedback. Hope to see you at another TCC Auction soon!

TCC

Thank you, Jasmine! We hope you are enjoying the items you purchased and hope to see you again at a TCC auction.

TCC

We appreciate your repeat business, Mary. Thank you for taking the time to provide feedback. We look forward to seeing you again at a TCC auction!

TCC

Thank you, Alexander! It was a pleasure to work with you at this auction. We hope to see you at another TCC auction soon.

TCC

Thank you for your feedback, Mary. We're glad you're happy with your purchase and look forward to seeing you at another auction.

TCC

Thank you, Coleman! We appreciate your business and look forward to seeing you at a future TCC Auction.

This was chaos. I got there at 10:00am and left around 1:00pm. I echo the same experience that another buyer left on the June 26th event.

I had to go inside more than 20 times to get things that were located all over the place.

There were many lots that were not presented to me and some lot that I won that were divided and I was not aware so I missed on having those.

I lost over $50, if not more, because I felt rushed, even after taking more than 2 hours to get my things, because there was a big line of people that were mad and I guess I was part of their delays, but in fact was the fact that everything was located everywhere around the house instead of all lots being in one place.

I asked for a refund but was informed that because I signed the paper that said that I received everything, even when they were aware that they didn't showed it to me. I felt pressured to sign because of all the looks from more than 20 people that were waiting in line for over 45 minutes it one of the hottest day.

I was even accused of taking someone's lot. I was chased to my car and told that I took it and they went thru my whole lot, that was on the side of the house, on the floor, and when they couldn't find it asked me if it was in the car. I knew what they were talking about cause I saw it earlier and even went inside to show the staff and the owner of the lot where it was located. Can you believe that? i spent so much time in that house that I kind of new where everything was.

I felt sorry for the staff that had a real hard time with the organization of this. It was chaos, mainly because a lot of people didn't follow the rules that were posted on the auction but I think they should have done better. like one person would take care of whomever was there with 1 to 3 items... another for those with 3 to 10 and another one of 10 or more, that way someone that was there to pick up one piece could have left not wait 1.5 hours.

I like everything I won but was very disappointed that the main things that I wanted were left behind and no refund given, even after I was very educated and patient with the whole process and was in continues communication via text.

I don't think is the auctioneers fault that I wasn't even considered for a refund since, a least, for lots were left behind and I was not aware. I know it was my responsibility to make sure I receive all of them but when you have a mob of angry and frustrated people looking at you going in and out, in and out while they are outside, directly on the sun, you kind of feel the pressure to take what you can and leave before someone takes his anger on you.

The lack of internet service on my phone, because of the area, made everything way more difficult and I asked 2 times for a Wifi password and I was not given one.

Lesson learned for the next time I encounter something like this but I hope that next time they can be more understanding of the situation.

TCC

Emmanuel, thank you for your feedback and suggestions. We’re sorry pick up wasn’t a smooth process for you. Buyers were notified prior to pick up to bring the appropriate manpower to move items because no moving assistance would be available onsite. (It’s common that no moving assistance is available at other auction pickups as well.) A staff member walked buyers to their auction items. Your 16 lots, all tagged with item numbers and descriptions, were located in 3 rooms. Moving everything yourself was challenging. We did ask if you accidentally grabbed another nearby lot; you said you didn’t think so but that we could double check. We’re sorry if you felt that was accusatory; that certainly wasn’t our intent and indeed, you didn’t have that lot. When we texted later you confirmed you accidentally took an entirely different lot. No worries; mistakes happen. We understand that and worked it out with you and the other buyer. We appreciate your suggestion regarding dividing the pick-up line by number of lots purchased. It’s a good idea and one we will implement (if buyers have the appropriate manpower). We understand you’re new to auction shopping. We welcome you and greatly appreciate your business and feedback. If you have any questions we’re here to help.

TCC

Thank you, Susan. We appreciate your feedback and business. Hope to see you at one of our upcoming auctions!

TCC

Thanks for your feedback, Jeremy. We agree— the pickup was problematic. It was a perfect storm of a large house with many lots and buyers who arrived without help for lifting/moving which created a huge backlog. Not to mention the extreme heat and humidity making everyone irritable. We’re really sorry you had a less than ideal experience.

On a positive note, I liked the items I purchased, and they were truly bargains. But the pickup experience was an absolute nightmare, and it was certainly not worth the time, effort and aggravation at pickup.

The way they did pick up was - there was a 3 hour window on a Saturday, which is similar to all of the other auctionninja sellers although some sellers have longer pickup windows. Other sellers do this relatively efficiently (for example, by coordinating all purchases of a given buyer and placing them together in one spot (which is only logical), and some sellers go the extra mile and box up lots to facilitate pickup and minimize aggravation all around, but my experience with TCC was just terrible and it's as though they never did an auction before and never thought about how to do a pickup efficiently or even just logically.

Each buyer had to go into the very messy and unorganized cluttered house and search the house to find one of their auction lots. Then they had to gather their items and see staff to approve each item in the lot, then take the lot out to their car themselves, go back and get the next lot, get it approved, and so on until each person had all their lots. Then, they had to go find someone else to sign out. And only then could the next buyer could go in. Add on top that, the exit door where we were supposed to carry our items out was not working properly and blocked you on the porch with a tight railing which had to be navigated around, making it unnecessarily difficult and creating a safety hazard.

On a 90+ degree day, we all waited in line for over an hour and a half! Each of us presented a "problem solving idea" but the auction staff were annoyed at us for having the audacity to try to help.

What made it entirely impossible was that only one person was allowed in the house at a time and staff would not help. Eventually, the rules were changed so we were allowed to send "one volunteer" to go in the house with a buyer to carry out heavy things like furniture. One older lady had a huge dresser on the 3rd floor (winding staircase). A buyer in the back of the line had to do it for her as the staff would not help. Aside from human decency and the camaraderie of sharing in the awful experience, the motivation for buyers to help was, "I don't think I can wait, let me help you so we can move this process along; I have another auction pickup I have to get to" (and personally, I had to get to work and was late as a result of the chaos). I would not have expected picking up four items to take 2 hours but that's what happened. Several people left their items behind, and I hope they received a full refund.

So, it was a total disaster. Not to mention the street was completely blocked with everyone's parked cars and the Amazon delivery guy was having a fit and I thought it would come to fisticuffs, so the poor pickup process was not only problematic for the auctionninja customers, it was disrespectful to the community in general.

TCC

We’re so happy you’re pleased with your purchases. Under $30 for 5 tables and tea items is indeed a great deal. We’re not happy to hear, however, that you had a negative pick-up experience. I understand your frustration; a 93-degree day with high humidity and thunderstorms forecast does not make for an ideal environment. We couldn’t bring items out with possible rain and the garage was already packed with pick up items. All buyers were notified prior to pick up that there would be no moving assistance on site and they should be prepared with packing materials and someone to help them move items. It was trying for buyers and staff alike when people showed up ill prepared, resulting in a lengthy delay which a created a large backlog. Kudos to our staff who went above and beyond to assist everyone.rnWe do appreciate that you took the time to air your issues and offer recommendations. We strive to improve our processes in order to provide the best customer experience while keeping everyone safe during the pick-up process. rnA few clarifications from your review: there isn’t a winding staircase in this home. The middle-aged woman who purchased a desk said to our staff “oh, I guess I should have called my husband to help”. Instead, A kind buyer offered to help her lift/move the desk. rnMore than 1 person was most certainly allowed in the house. In fact, there was a family of 4 who picked up their 6 furniture items in 10 minutes since they brought the appropriate manpower. There were three entrances/exits at the home. Buyers were directed to a specific exit depending on the size and amount of items in order to hasten the process.rnAdmittedly, we could have done better and will do so next time. Thanks so much for taking the time to provide feedback.