Good

I have been a frequent customer of high-end estate sales in the Hamptons area for the past five years. I don't often use Trading post estate sales, and will not use them ever again. There is a reason that White Goose estate sales is rated so high and that Trading Post has terrible customer service reviews on Yelp. Wildly different than the ratings on AN.
One of their workers loaded a shelving unit into the trunk of my new car, carelessly denting, and damaging it. I did not ask for help with loading the item in my car, and in fact, told him slow down, be careful please, because I noticed that he was rushing and careless and having trouble holding it by himself. I wanted him to stop so I could lift one end. Not only was my bumper damaged and white paint chips everywhere from the shelving unit banging into the car, but the actual shelving unit was damaged during the move into the car.
I asked for the manager to come out and see the obvious damage, he took a photo and I did too, and he told me that he would check with the owner on what could be done to help me with the repair. When I sent the estimate, the owner sent a message through the manager:
"I spoke to the owner yesterday. He said there is nothing we can do since our guys loading cars is not part of our service and just something they do to be helpful."

I never asked for help loading it in the first place and it was the opposite of helpful. There has not been any apology or accountability taken for the fact that their worker damaged a car that I had only just purchased two weeks prior.
It's just disappointing to deal with a company that doesn't care at all about its customers experience.
Additionally, I had to point out to them that they misrepresented expensive Serena and lily chairs on the auction site (they were not S and L). Thankfully they did release me from my bid.
Multiple unprofessional concerns.
Stay away from this company.

Thank you for your honesty! Best auction's company!

ABSOLUTELY, WONDERFUL. SO, MUCH, FUN.

pick-up was very easy - liked the advanced scheduled time

Gorgeous item! All was great with their service - quick, easy pickup.

They did a great job with this auction. It was well organized with good pictures and descriptions, organized pickup and easy to interact with.

Was my first auction experience and it went very well. Thank you.

Seller did an awesome job!!! The folks at Trading Post are fantastic!! Needed item shipped and this radio is the most pristine example I have ever owned!! Nice addition to my collection!! Thanks so much!

Seller had placed.an item up that was very
Misleading. The item was not what it appeared to be at closer look. I asked several people what it was and they all thought the item was the same as I originally thought. A fair description is expected. Unfortunately it did not appear to be worth anything prior to the pick-up I explained my situation and asked if there was anyway I can get a refund. They said in this situation it would be no problem. Just wait a few days for the office to process o waited longer than that. I asked again. They said why are you asking for a refund?? I have the text messages to show that I was told it wasn't. Problem. Otherwise I would have picked the item up and salvaged what I could from it. They just refused to honor what I was told and didn't respond- that's not exactly good business practice and I hope this seller reconsiders. This was a small ticket item it worries me how they will handle bigger ticket item issues.