Chris Destefano
4.50 38 Reviews 
AN
August 2024 Massachusetts

good

AN
August 2024 Co

I'm quite sour with this auction house. They advertised an item as available to ship and have shipping instructions within the listing. I followed the instructions, my email went unanswered. After 2+ weeks passed, I called and was told they were behind, my item would be quoted for shipping the following Monday. 2 more Mondays have passed. After raising a stink yesterday, I did hear from Chris who is now quoting me almost double what it should be to ship my item. This has not been a good experience and I do not recommend working with this establishment, especially if you need an item shipped.

Update - it's taken an additional week to just get invoiced for my astronomical shipping cost, on top of that they changed sales tax! And I still don't have a tracking #.

I won this lot on 7/24, here we are 8/21 and I still don't have my item or any indicator of when I will be receiving my item. My $12 win has turned into costing me over $50 and has been a major pain to babysit Chris and Provenance Auction House.

Provenance Auctions
We try to be very transparent with our shipping procedure, but the buyers need to actually read it for both parties to be on the same page. We ask for the buyer to send an email to our business email and not through auction ninja. She sent an email approx 2 weeks ago but her real name on the email and the name she registered with in her auction ninja account are not the same so we had no idea who she was. Only after we received a call from her were we able to realize that the different name on the email (no relation to Johnny) and sent her a quote. We do charge a small fee (for her it was less than $10) for the packing time, which is stated in our instructions page in the auction page prior to bidding and also mentioned when registering. She didn't like this and was complaining since she is obviously a reseller and only she is allowed to make money. She got an incredible deal on her item and will stand to make a nice resale profit even with our $10 shipping fee. Our shipping costs are fair; if the ups store packaged and shipped her item, the ship cost would be at least twice of ours. We also state in our instructions that the packing and shipping time can take up to 2 weeks (once they've accepted the shipping quote). We try to offer shipping as a courtesy but impatient buyers make it very difficult to even want to offer this service in the future.
 
AN
August 2024 Connecticut

One of the best auctioneers on AuctionNinja. Accurate descriptions, good pictures, fast, friendly pick up. Great to deal with.

AN
July 2024 Florida

I picked up the merchandise today but the seller forgot to give me the clock radio
What can I do ???

AN
June 2024 Connecticut

Fantastic rug - Thanks

AN
June 2024 Connecticut

They were very organized, and they had people to help bent heavy objects to your vehicle.

AN
June 2024 Connecticut

Thank you for the excellent service!

AN
June 2024 New York

Great, nice and easy pickup

AN
April 2024 Connecticut

Very responsive, easy to communicate with, highly recommended.

AN
April 2024 Connecticut

No