NoCo Estate Sales LLC Reviews

NoCo Estate Sales LLC

We’re truly sorry to hear about your negative experience, and we take your concerns seriously. We strive for transparency and quality in every sale. I understand how frustrating it can be to purchase an item and later find that it doesn’t meet your expectations. To state we intentionally listed the clothing with marks and did this as deceptive with poor morals is extremely harsh and disheartening. As a first time customer to our auctions I wish that you would have reached out to us regarding the issues. We will always work with customers and would have refunded you regarding the clothing. We work hard on inventory and have an extremely large amount of items to process. We are human and certainly can make mistakes sometimes, but again we will always work with our customers to resolve an issue. I remember you from the pick up and the dictionaries you purchased. We had an item lot with other dictionaries that did not sell and asked if you would like them free of charge. You mentioned utilizing them as learning tools for children you cared for. It made us happy to be able to give those to you for the educational purposes you mentioned. I have reviewed your order and you did not purchase a bowl from our auction for a large sum. Perhaps this was from a different company. The only bowl you purchased was one in a bundle for the sum of $2. The bowl in your bundle was not specifically listed with the dimension of it, however the plates in the bundle had the dimension listed for scale to use on the other items in that bundle. While we always aim to provide accurate descriptions, we regret that you felt these issues were not disclosed adequately. The majority of items like bowls, etc., that are in our auctions have additional pictures shown with a ruler for scale. If a ruler is not present in the picture then we list the dimensions in the descriptions or have dimensions for other items in a bundle to utilize for scale. With the task of taking a massive amount of inventory sometimes we miss listing a dimension. Helpful customers will point this out while asking a question during the auction alerting us to the issue. We then will update the listing. Your order had the following clothing items: 4 Denver Broncos Hooded Sweatshirts, Woolrich Yellow Jacket, and Covington Puffer Vest. We were unaware that any of those items were written on with permanent marker. It would be nice to know which clothing items had marks on them. I would like to research our inventory sheets and speak to the employee in charge of inventorying those items in order to make sure that articles of clothing are more thoroughly checked to avoid this type of issue in the future. We love our company, we love our customers and strive to do our very best. We make mistakes sometimes but never are intentionally deceptive. We genuinely value all our customers and regret that we’ve lost your trust. We would love the opportunity to make things right if you’re willing to give us another chance. It is discouraging that you jumped straight into defaming our business without any contact with us or knowledge of who we are, how we operate and from one issue decided to post a negative / harmful to our business review. Please don’t ever hesitate to reach out to us or any other business directly to allow for the ability to address an issue or concerns further. It is my belief that you should give a business a chance before jumping straight towards accusations and malice.

NoCo Estate Sales LLC

Thank you Danae! It's always a pleasure to see you!

NoCo Estate Sales LLC

Happy to help out! Thank you for your kind review and we look forward to seeing you in the future.