The pickup location was clear and the process was very easy. Jim was very personable and we look forward to dealing with him again in the future.
I called and spoke to Chris Candido, I explained that I was running literally a few minutes behind because of an emergency. His response was "we have a hard stop at 3". I said I understand, I don't really need the Rolex keychain (who does?) so we can meet next week or the following week. No rush, I asked if he can ship it because apparently this company does a lot of shipping items to winning bidders. He said it would cost $40, PLUS freight!!!! For a keychain!!! He said the $40 was for his time and gas......WOW! Here's how a professional would've handled this.
Chris: I'm sorry that you're running late, tell you what I'll do. Since we are already dropping off a bunch of other items, we can drop off the keychain. The freight will be maybe $6, don't worry about that. I hope this will be ok for you.
Me: Thank you so much Chris, that is very kind of you. I will be a loyal customer and tell everyone I know how awesome you are.
I get it, we are all busy...........but this guy Chris had an opportunity to help a customer but instead only cared about a few dollars. Hey, now he can keep the Rolex keychain that I was going to give a friend who has cancer, I hope he enjoys it. Always be the best person you can........every day.
Love working with these guys, pick ups are always super efficient, friendly and helpful, highly recommend their auctions, great quality, thank you
Long time buyer, items descriptions and pick ups are always first rate as are the auction managers, thank you very much.