Pick up was a disaster. They were not organized at all and cars were lined up on a main road. Lots of angry drivers trying to get past. Once on the property, if you got your stuff loaded up, you were trapped in the driveway waiting for everyone else to load. Very frustrating and unorganized.
Pickup was disorganized at first as though they hadn't figured out how to get cars in and out of a very long one car width driveway. A couple of the helpers were rude and bossy, even asking me to back my car out of the driveway about one block long because they hadn't planned well. I refused. Another helper scolded me for no reason telling me I "had to listen to them" which I was doing. Manners people. The guy directing traffic was great though I must say, and a other staff were polite and helpful. They brought my items to my car another plus.
Smooth process, had us sign invoice before receiving products, neutral friendliness