Watercress Springs Estate Sales
4.50 29 Reviews 
AN
July 2024 MA

The heat lamp is not in working condition like the listing stated. VERY DISAPPOINTED. Not okay to falsely advertise. Now I have to remove a massive broken heat lamp that I paid for.

Clearing House Estate Sales
Dear Alexis, Your recent review has just come to our attention regarding a non working heat lamp you purchased from our recent Weston auction. We have not heard about this from you in any other way except in this review format until now. If you had contacted us first we would have been happy to help. It is not in our interest or the customers to sell items that are not in working order. While we use the auction platform - we Watercress Springs Estate Sales have been in business for 22 years conducting onsite/online sales and customer service is of the utmost importance to us. All items that we sell in any auction have been backed by our homeowners and are considered sold in working order. I am not sure what the issue is in the case of his heat lamp rnbut we are happy to help resolve this. Please call us at your convenience to discuss. Thank You + Our Best, Watercress Springs 917.686.8201
 
AN
May 2024 Connecticut

Superb service all the way! I had trouble with the pick up and Watercress Springs Estate Services went way, way out of their way, with compassionate understanding and courtesy. I can't state how grateful I am to them for doing this for me. Thanks a million!

AN
April 2024 Connecticut

Very nice set, thanks again!

AN
April 2024 Connecticut

Four candlesticks listed as condition "Very Good"; two are broken and repaired and they were photographed behind the other two. Understand all auctions have to ask about condition, but only when no condition given. When items listed as very good condition it is not acceptable to have obvious repairs undisclosed. I'm not a complainer, been dong this over 50 years, shame on me for not looking closer but listing is inaccurate and misleading.

AN
April 2024 New York

Excellent items. Organized pickup with lots of help!!

AN
December 2023 Connecticut

excellent service

AN
September 2023 Connecticut

Nice items, thanks very much!

AN
June 2023 Connecticut

Nice items, thanks very much!

AN
April 2023 New York

My request is for the sellers to spend a little more time on the listing descriptions and to mention very clear defects with items. A bent leg, missing foot and rattling from both chairs would be very noticeable and easy to add to the listing. While we can work with the issues it's obvious from the positioning of the items in the listing photos that these defects were obscured/cut off from every shot. While we would still have bid, our max bid would have been significantly less had the defects been in the listing. A poor experience overall and will be avoiding Watercress Spring Estate Sales moving forward.

AN
November 2022 Connecticut

Thank you, Excellent transaction. Will bid again.