Smooth pick-up thank you

This is for Millbrook Country Auction: Everything went well until pick-up. We had one large item to pick up and we immediately located it. The cabinet doors were securely locked and the key that was clearly included in the auction and necessary to open the doors wasn't with the cabinet.

When I checked in I asked for the key and the person doing the check-outs said they didn't have the key. Since I printed out the auction photos with the key on the invoice, that wasn't going to fly. Oops. Then they said that they'd deliver the key but since I live about 100 miles away I was pretty sure that wouldn't happen, then another helper came by and said pretty much any skeleton key would work. Nope. Then the manager offered me a refund or take it as it was and they would see if they could locate the key which was given to another customer.

Shortening the story the manager phoned the person who had the key and told me that the customer would mail it to me. Ugh. So I got the name and phone contact number of the person with the key deciding to drive to wherever we needed to go to fix the problem and fortunately the key folks decided to stop to have lunch and we were only about 15 minutes behind them. So we raced to the eatery where they were dining to get the key. After a 2 hour one way drive to pick up this auction item this was a really unfortunate event but all's well that ends well, we have the key not much thanks due to the auction handlers. That key should have been properly labeled and/or taped securely to the cabinet. Not great guys. Not great.

Listing an item as "Unopened box" is quite misleading. The item is clearly not new, one half of the foam packing was missing from the box, and the item looked as if it came out of a junk yard vehicle (dusty and used). This item couldn't even have been listed as "new opened box" given the condition. Disappointing to say the least.

not in boxes, not as described and not well organized and poor quality with scratches

Good job, fellows! I only wish some of the other bidders were prepared for the pickup like I was - it would have went faster for everyone!

Beautiful stuff at a beautiful location - friendly help, well organized!

Amazing stuff - accurately described, and friendly people - I'm glad I read my invoice and brought help, like they told me to - it was heavy!

Good job navigating a tough driveway!

Great stuff! Great people!

Much more damage than photographed, likely when moved from inside of home to barn area.