Clearing House Estate Sales Reviews

Clearing House Estate Sales

*Response to John Lapointe*. While it is our desire to accommodate our customers needs, from time to time situations arise where we cannot be as accommodating due to scheduling constraints. This being the case with John Lapointe and his purchase of a Rolex Key Chain. The Clearinghouse guidelines are very specific when it comes to the allotted pick up window, which in this case was three hours allowing enough time for our bidders to collect their items. Additionally, each bidder is aware that in the event they miss the pick up window their item is forfeited as per Clearinghouse agreed upon guidelines during the bidding process. We understand life happens and we are happy to make other arrangements in the case where John Lapointe asked if we could ship his item, given this takes additional time we charge a fee as would any courier service using their vehicle, gas and time in addition to the shipping cost, which the bidder would also be responsible for in this case we offered a $40.00 fee for our service, as John Lapointe stated he would not make the advertised pick up window. When presented with this option John became very verbally abusive and hung up. This clear act of unprofessional behavior is unacceptable and John will be excluded from future auctions we run, we maintain a zero tolerance policy towards verbal abuse and language unbecoming a professional we’re hard working individuals with a track record of successful auctions, five star reviews and happy repeat customers who we sincerely value and appreciate. In the future John I highly recommend acting in a more professional manner, (in your words) “try to be the best person you can be each and every day”. Lastly, not sure who Chris is, my name is Jim, I ran the auction with my teammate and you and I spoke.