TRUNKY FRESH Gallery and Estate Sales

At Trunky Fresh, we are dedicated to transforming your living spaces through the art of the auction. Our foundation is built on the passion for curating and offering unique, high-quality furniture and decor items that make home transformations not just a possibility but a seamless reality.

Curated Selections

Our focus is on offering an exclusive range of items, sourced from prestigious estates in locations like the Hamptons, Greenwich, CT, and throughout New England. Our auctions are a treasure trove of designer and luxury brands such as Ferguson Copeland, Milo Baughman, Serena and Lily, and Restoration Hardware outdoor furniture.

Tailored for You

Understanding the varied needs of our clientele, we strive to offer a platform that is both versatile and accommodating. Whether you are looking to redecorate, downsize, or find that one piece to complete your space, Trunky Fresh is here to facilitate your journey.

 

Last updated: August 1, 2023

This Privacy Policy describes how Trunky Fresh Home Furnishings Studio (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from trunky-fresh-home-furnishings-studio.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services]. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at christine@trunkyfresh.com or contact us at Chic to Chic, 3110 Rolling Road, Chevy Chase MD 20815, United States.

What is Trunky Fresh?
Trunky Fresh is your go-to source for curated, elegant home furnishings and decor. We offer a unique shopping experience through our fun auctions and online store.

Where are you located?
Our main warehouse is located in Lorton, VA, with additional facilities in Bridgeport, CT. We also offer shipping and local pick-up options.

What types of items do you sell?
We sell a variety of home furnishings and decor, including furniture, lighting, artwork, rugs, and accessories from renowned brands like Restoration Hardware, TUUCI Luxury Umbrellas, and Fornasetti.

How do I contact customer service?
You can reach our customer service team by emailing support@trunkyfresh.com or calling us at (123) 456-7890.

Auction Information

How do I participate in an auction?
To participate, simply register on our website. Once registered, you can browse upcoming auctions, place bids, and track your activity.

How do I place a bid?

1. Log in to your Trunky Fresh account.
2. Browse the auction items and select the one you’re interested in.
3. Enter your bid amount and click "Place Bid."
4. Confirm your bid. You’ll receive a notification if you are the highest bidder.

Is there a minimum bid amount?
Yes, each item has a starting bid amount. You can see this amount listed with the item details.

What happens if I win an auction?
If you win, you will receive an email notification with instructions on how to complete your purchase. Payment is required within 48 hours.

Can I retract a bid?
No, all bids are binding. Please be sure you want to purchase the item before placing a bid.

Payment and Pick-Up

What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers.

How do I pick up my items?
After payment, you will receive a link to schedule your pick-up. Pick-ups can be made from our Lorton, VA or Bridgeport, CT locations. For your convenience, we also offer transport assistance and shipping options.

Do you offer shipping?
Yes, we offer shipping for most items. For smaller items, we provide a Basic Packing Service. For larger items, please contact Bruce Thomas at Navis for specialized shipping options.

What if I can't pick up my item right away?
Please contact us to make special arrangements. Items must be picked up or shipped by the specified deadline.

Returns and Exchanges

What is your return policy?
All auction sales are final. For items purchased directly online, returns are accepted within 14 days of receipt in their original condition. Please contact customer service to initiate a return.

What if an item is damaged during shipping?
If your item arrives damaged, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

For any other questions, feel free to reach out to us at support@trunkyfresh.com. Happy bidding and shopping!

Thank you for your interest in our gallery. Please read the following terms and conditions carefully before submitting a bid.

TERMS OF SALE:

All property offered and sold through Trunky Fresh shall be offered and sold on the terms and conditions below.

By bidding or purchasing on this site or by any other internet site, or other means, the buyer agrees to be bound by these terms and conditions.

All bidders bidding by third parties such as EstateSales.org are subject to their additional terms and conditions.

ALL ITEMS ARE SOLD AS-IS, where is.

ALL sales are final. No returns. No refunds. No exceptions.

Most items are in used or vintage condition and the absence of a condition in the description does not imply that there are no additional defects.

Descriptions are provided as a courtesy and are a matter of opinion and bidders should carefully review all photographs or request additional information prior to bidding.

All items are sold to the highest bidder by the auctioneer. The auctioneer has the right to not accept any bid. Bidding may be reopened at the discretion of the auctioneer.

The auctioneer reserves the right to withdraw any item at any time, for any reason or no reason. Auctioneer may choose to reoffer the item at another time, at auctioneer's sole discretion. Items may be offered on other online sites.

ONLINE BIDDING: Online bidders using the AuctionNinja platform must complete payment through that site.  Bidders must have a valid verified credit card on file. Bidders without a credit card on file will not be approved to bid.

Invoices over $2,000 and first time bidders MAY be required to pay via certfied funds such as wire transfer, ACH, or cashiers check.  Items will not be released until funds clear.  Auctioneer reserves the right to require payments via certified funds for additional lots as deemed necessary.

Invoices are subject to a 25% buyer's premium and are bound by the terms of this agreement.

Bidders will be charged by us via our payment processor immediately after auction close and receipt of invoice.

Invoice amount will include the hammer price, 25% buyers premium, sales tax (unless tax exempt forms have been filed and approved by), shipping fees if any, and processing fees.

Invoices may also subject to additional service fees.

We do not accept cash, check, or international credit cards.

Non-payment of an invoice will result in a dispute on and inability to participate in future auctions.

PAYMENTS ACCEPTED: Mastercard, Visa, Discover, Wire Transfer, or ACH.

Bidders give Trunky Fresh Auctions permission to charge the credit card supplied at the time of registration if payment is not made within the auction's specific payment time frame.

All bidders will have a dispute placed on their account and will be blocked from bidding with us if payment is not made within the 3 day payment period.

The dispute will be resolved only once the payment is received. The credit card supplied at the time of registration may be charged if payment is not made within the auction's specific payment time frame.

Credit Card Chargeback Policy:

Bidders agree by participating in this auction that chargebacks on credit card transactions will not be initiated under any circumstances.

This agreement is a binding legal contract to uphold the payment obligations incurred through winning bids at auction.

In the event of any dispute or refund request, bidders are obliged to resolve the issue directly with Trunky Fresh Auctions without resorting to chargebacks.

Should a chargeback be wrongfully initiated after agreeing to these terms, a dispute will be filed with any third party platform, and bidder will be blocked from future participation in auctions.

Furthermore, any outstanding payments will still be deemed due, and Trunky Fresh Auctions retains the right to pursue collection, including through legal means, to recover the full amount of the invoice along with any applicable legal fees and damages incurred.

SALES TAX: All purchases are subject to state sale tax policies which will be included on the final invoice.

ITEM PICKUP: The item's pickup location and address are shown on the item description, on the invoice. We encourage bidders to contact us in advance of bidding with any questions related to item locations.

Please be sure you have the correct location of items before bidding as items are located at more than one location.

The winning bidder or their shipping agent must bring all necessary packing material and help to move larger items.

Trunky Fresh is not responsible for packing, moving or loading items into vehicles.

Bidders or their shipping agents who arrive without sufficient help to load and pick up their items during the specified period will need to reschedule or may forfeit items at Trunky Fresh's sole discretion.

Additional fees may apply in the event that pick up appointments are rescheduled or are outside of the pick up window.

Damage that occurs during shipping by a confirmed, third-party shipper is the responsibility of the shipper.

All invoices must have a signature from the bidder or shipper before leaving our facilities, which confirms acceptance of the items on the invoice, in the the condition as stated in the catalog.

Items will not be released without written authorization and confirmation of a shippers name and arrival date.

All confirmations must be in writing through email and on file by the end of the advertised pick-up window.

Items left after the pickup window will incur a minimum $10/day storage fee per item.

Large items such as furniture may incur additional storage fees at Trunky Fresh's sole discretion at a minimum of $20/item per day.

Items that remain 15 days post-auction will be considered abandoned without a refund and become the property of Trunky Fresh Auctions unless approved by auctioneer in advance.

Storage fees must be paid in advance of items being released to bidders or shippers. No exceptions.

SHIPPING: A sale cannot be voided due to unforeseen shipping costs.

We strongly recommend bidders obtain shipping quotes before bidding on a lot.

Shipping and insurance are the responsibility of the bidder.

Alternatively, a list of shippers we work with frequently are listed in the Shipping Policy section.

Shippers contacts are provided as a courtesy and Trunky Fresh does not guarantee nor warrant shippers performance.

Bidders are encouraged to obtain quotes of shipping costs before bidding on an item. Unforseen shipping costs will not be reason to void a sale.

RESTRICTED ITEMS:

All USA and international buyers should be aware that certain countries or states do not allow the importation of items containing materials made from endangered species. This includes, but is not limited to ivory, coral, and tortoise shell. It is the buyer's responsibility to check with relevant import and customs regulations prior to bidding.

AUTOPAY

Credit cards will be charged shortly after the auction close. If you have not contacted Trunky Fresh to arrange payment within 1 day of the time that invoice is sent, we will charge the credit card you used to register for the auction for the amount of your invoice.