I really don't like leaving negative reviews, however, I tried several times to contact the seller via emails, voicemails, and through Auction Ninja to no avail. This Gucci purse was listed with little to no description which was on me for bidding on it without asking for further details such as flaws, etc. Upon receiving the purse, the strap literally broke in several areas due to being dry rotted. Therefore, the purse was useless and worthless. I am totally aware of the auction rules of "as is" "where is", but was hoping in good faith to work out something with the company. I did receive one return email asking for pictures which I sent, but no other communication. I became so frustrated after many attempts to resolve this issue that I actually mailed the rotted strap back to the company in hopes that would prompt them to contact me. Nothing. As far as I'm concerned, I will not be doing business with this company again. I gave them every opportunity to make things right before leaving this review.
I also noticed that the company has no problem defending negative comments, which wouldn't occur if they just acknowledged their customers concerns in a professional manner.
Once again another great auction experience with Alighieri's!!! They have the best collection of high quality vintage jewelry it's hard to choose just a few pieces each auction!!! Items always ship super fast with great customer service!!! Can't wait to bid again!!!
My second auction purchasing and this was also excellent. Wonderful quality. Photography is detailed and very accurate. Super happy and continue to highly recommend this seller!
Alighieri's Auction House is my new obsession for high quality rare unique jewelry!!! Fast shipping and the pieces are even more beautiful in person!!! The owner Michael is extremely knowledgeable and has great customer service as well!!! I highly recommend!!!